Terms and Conditions
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). Using the Service, you are agreeing to all of the Terms of Service, which may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of our Website.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Northern Ireland and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Sole Sister you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Sole Sister retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Sole Sister will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Sole Sister and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Sole Sister.
You agree to indemnify, defend and hold harmless Sole Sister directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Sole Sister shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT within the EU. Prices quoted on solesisterfootwear.com do not include VAT or sales taxes outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Not all designs/products are available to purchase outside of the UK. Sole Sister will inform you if any part of your order falls into this category.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Only One account discount code can be applied per transaction.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Only one promotional discount code can be applied per transaction.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Sole Sister want every customer to love their purchases, so if it is not as you hoped we are happy to offer a full refund or exchange within 14 days of purchase
You can arrange a return by calling us during opening hours on
028 8774 7780 or
Email us @ email@example.com Prior to returning any item(s), State Name, Order Number & Reason for Return for approval, we will get back to you asap Authorizing your return. Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original purchasing card.
28 Dungannon Rd, Coalisland, Dungannon BT71 4HP
- Customers must to bring a proof of purchase with them in returning in-store e.g receipts, order numbers, complimentary slips
- Postage will not be refunded
- Please note when trying on items of clothing please ensure you are not wearing any perfume /tan/makeup or deodrant which may leave scent marks on the item. We are will not refund or exchange any items which have smells of smoke or any other odours.
- Please note that items must not be worn labels removed or washed. NO REFUND or EXCHANGE IF ITEMS WORN, LABELS REMOVED OR WASHED.
- Please be advised that due to the nature of the highly beaded decoration/ sequins / jewels of some products, some small beads and trims will become loose during normal wear and tear and are not a manufacturing fault.
- Unless the description states otherwise our shoes are not waterproof
- Sole Sister has the right to refuse refunds on sale/clearance items, however exchange or credit notes can be offered at the discretion of Sole Sister if they are returned within 14 days. Outlet items are non-returnable and non-refundable.
- Items must be returned unworn and in good and saleable condition in original packaging. If items are returned non in a re-saleable condition we reserve the right not to refund or exchange the item.
- The box including any labels should not be defaced or damaged in anyway
- We recommend all returns are sent by a recorded delivery service with tracking and scanning.
- Sole Sister does not accept liability for any returned goods lost or damaged in the post.
- Returns outside the stated time frame will NOT BE ACCEPTED. If you return goods outside the 14 day period you will have pay postage to have them returned to you.
- Refunds will only be made to the card used to purchase the goods with.
- Credit and Debit Card refunds may take up to 10 working days for your bank to complete.
- Sole Sister does not accept liability for the length of time particular banks take to process refunds.
Customers may not be refunded if they:
- knew an item was faulty when they bought it
- damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
- no longer want an item (eg because it’s the wrong size or colour) unless they bought it without seeing it
Company House Details:
Registered company name: Sole Sister Island LTD
Registered company number: NI639328
Registered office address: 90 Bardahessiagh Road, Pomeroy, Dungannon, County Tyrone, Northern Ireland, BT70 2RJ